VITL

Pharmacist

• Own and enforce pharmacy agreements, including SLA commitments, participation terms, and commercial pricing
• Verify pharmacy licensure and multi-state authority, USP <795>/<797>/<800> status, formulary and pricing, and test orders before go-live
• Identify network coverage gaps by medication, dosage form, and geography; recruit or activate capacity
• Bridge VITL’s platform and pharmacy systems with Product and Engineering
• Streamline order management, formulary syncing, reporting, and logistics workflows
• Monitor pharmacy pricing against market rates, volume benchmarks, and competing sources
• Set fulfillment standards, track fill rates and response times, and publish performance data
• Resolve delayed, cancelled, misfilled, or quality-flagged orders
• Coordinate pharmacy, clinic, and customer support teams on escalations
• Conduct routine partner check-ins and quarterly QBRs using shared scorecards
• Validate pharmacy charges against agreed pricing and catch errors or overcharges
• Manage VITL catalog and formulary changes
• Maintain current licenses, credentials, COAs, and compliance documentation
• Build the weekly Pharmacy Digest and pharmacy-success playbook
• Plan capacity with high-volume partners so the network scales ahead of clinic growth

Head of Pharmacy Success