vivenu

Manager

• Collaborate with Sales, Solutions, and Customer Success to design delivery projects extending beyond the core platform, including headless website design, third-party system integrations, and custom scripts
• Define project scope and clarify the interfaces between the vivenu core product, marketplace solutions, and custom development
• Lead projects from scoping through delivery
• Manage project plans, timelines, resource plans, and stakeholder expectations to ensure on-time, on-budget, high-quality go-lives
• Manage risks in collaboration with Customer Success Managers and product teams
• Prepare Statements of Work and Change Orders while maintaining target margins, billable utilization, and efficient resource allocation
• Act as the Voice of the Customer in collaboration with Engineering and Product Management to help shape the roadmap
• Transform customer implementations into repeatable, scalable implementation playbooks and/or Marketplace apps
• Enable Customer Success and Solutions teams, external systems integrators, and agency partners to leverage this intellectual property
• Perform quality control on deliverables against quality standards and customer acceptance criteria

Explore Engagement Manager, Professional Services at vivenu. Review requirements and application details.