vivenu

Engagement Manager, Professional Services

vivenu
Posted 10/19/2026full-timeFrankfurt • GermanyMid-LevelSeniorWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical project management, focusing on scoping, delivery, and quality control of complex projects. Proficient in managing stakeholder expectations and transforming customer implementations into scalable solutions.

Highest-signal resume keywords
Technical Project ManagementWriting Technical Scoping DocumentsManaging Change OrdersLeading Concurrent Enterprise ProjectsFamiliarity With Modern Project Management Tools

Tech Stack

Tools & technologies
Go

About the role

Key responsibilities & impact
  • Collaborate with Sales, Solutions, and Customer Success to design delivery projects extending beyond the core platform, including headless website design, third-party system integrations, and custom scripts
  • Define project scope and clarify the interfaces between the vivenu core product, marketplace solutions, and custom development
  • Lead projects from scoping through delivery
  • Manage project plans, timelines, resource plans, and stakeholder expectations to ensure on-time, on-budget, high-quality go-lives
  • Manage risks in collaboration with Customer Success Managers and product teams
  • Prepare Statements of Work and Change Orders while maintaining target margins, billable utilization, and efficient resource allocation
  • Act as the Voice of the Customer in collaboration with Engineering and Product Management to help shape the roadmap
  • Transform customer implementations into repeatable, scalable implementation playbooks and/or Marketplace apps
  • Enable Customer Success and Solutions teams, external systems integrators, and agency partners to leverage this intellectual property
  • Perform quality control on deliverables against quality standards and customer acceptance criteria

Requirements

What you’ll need
  • 4+ years of experience in technical project management or engagement management within Professional Services, consulting, or client delivery
  • Proven track record of writing technical scoping documents and Statements of Work
  • Experience managing Change Orders
  • Experience leading multiple concurrent enterprise projects with competing priorities
  • Excellent presentation, communication, and negotiation skills in customer-facing environments
  • Ability to build trust with executive and technical stakeholders
  • Strong familiarity with modern project management tools, such as Jira, Asana, Monday.com, and Smartsheet
  • Familiarity with delivery methodologies
  • Experience scoping headless website architectures, APIs, third-party integrations, and web scripts
  • Business-fluent German
  • Fluent English

Benefits

Comp & perks
  • Sustainable, investor-backed company with continued investment in its people, products, and long-term vision
  • Collaborate with a global team across six locations worldwide
  • Diverse, performance-oriented, and inclusive work environment
  • Continuous learning, shared successes, and collective growth
  • Work alongside experienced leaders and technology experts
  • Hybrid working model

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Project ScopingHeadless Website ArchitectureAPI IntegrationWeb ScriptingQuality Control
Soft Skills
Presentation SkillsCommunication SkillsNegotiation SkillsBuilding Trust
Tools & Technologies
JiraAsanaMonday.comSmartsheet
Industry Keywords
Professional ServicesConsultingClient DeliveryStakeholder ManagementCustomer Success