Vydia

General

• Configure sandbox demo accounts tailored to each prospect’s brand, DSP agreements, and data needs
• Partner with Account Representatives on demos and technical discovery to scope client requirements
• Convert sandbox environments into production-ready accounts, including configuration, branding, domains, users, catalog and rights data, and payment settings
• Own launch readiness end to end through QA, data validation, and go-live
• Set up and integrate delivery pipelines connecting client platforms to streaming and social services
• Troubleshoot delivery rejections and ingestion errors with internal teams and DSP operations teams
• Collaborate with Creative Services on brand best practices
• Communicate specifications and collect assets for client-specific customizations, integrations, and workflows
• Lead technical onboarding and handle ongoing client requests, escalating when appropriate
• Monitor client domains for uptime, performance, and SSL/DNS health
• Provide first-line technical support for white-label clients across platforms, domains, integrations, and deliveries
• Escalate complex issues to Product Development with context and reproduction steps, while keeping clients informed
• Bring patterns from client requests and support issues to Product to shape the white-label roadmap
• Create and maintain technical guides, SOPs, and FAQs
• Identify repeatable build and launch steps and help standardize or automate them

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Integration Specialist