Watchmaker Genomics

Scientist

• Provide pre- and post-sales technical and scientific support, onsite and remotely, for customers across WMG’s NGS and precision enzyme portfolios
• Travel across North America, up to 75%, including co-travel with sales team members, customer meetings, training, troubleshooting, and trade shows/conferences
• Present technical content to customers and create training materials
• Provide deep product knowledge to solve customer challenges, triage issues, troubleshoot investigations, and identify solutions
• Inform and implement processes within the North American field-based scientific support organization
• Maintain expert-level knowledge of current and new NGS products, workflows, precision enzyme applications, competitor products, and NGS automation support offerings
• Provide customer and market feedback and identify unmet customer needs for new product development
• Collaborate with commercial teams, research institutions, and industry partners to accelerate the sales cycle
• Support marketing through customer-facing technical content, posters, application/technical notes, white papers, webinars, and conference presentations
• Participate in sales, marketing, and product strategy meetings
• Document customer-related activities and events in CRM according to best practices
• Perform additional duties within the role’s remit

Explore Field Applications Scientist/Senior Field Applications Scientist at Watchmaker Genomics. Review requirements and application details.