Watermark Retirement Communities

Learning and Development

• Lead organization-wide orientation, onboarding, learning-resource development, compliance training, and administration of the Relias Learning Management System
• Design, manage, and improve orientation and onboarding programs for home office associates, community leaders, and other designated roles
• Develop structured 30-, 60-, and 90-day plans, role-based requirements, checklists, milestone reviews, and supporting resources
• Coordinate schedules, facilitators, communications, materials, completion tracking, and program feedback
• Partner with department leaders and subject matter experts to define role-specific onboarding within organization-wide standards
• Assess training needs and recommend learning or performance-support solutions
• Create instructor-led, virtual, and e-learning materials, including presentations, facilitator and participant guides, job aids, videos, and knowledge checks
• Apply instructional design and accessibility principles to produce practical, audience-appropriate content
• Manage content review, approval, version control, maintenance, and train-the-trainer support
• Support leadership, professional skills, and other learning programs
• Facilitate training in person or virtually and evaluate effectiveness through completion data, learner feedback, knowledge checks, and leader follow-up
• Coordinate federal, state, and role-specific compliance training
• Maintain compliance matrices, assignment requirements, deadlines, and audit-ready LMS records
• Monitor completion, report overdue or at-risk training, guide leader follow-up, and update assignments
• Administer Relias user and job-title data, training plans, assignments, content, testing, reporting, and troubleshooting
• Maintain assignment logic based on role, location, level of care, and confirmed requirements
• Create and schedule supervisor reports and support administrators, leaders, and learners
• Partner with Data Integration and Information Technology to resolve data, access, integration, and system issues
• Monitor LMS data quality, recommend process and configuration improvements, and manage the vendor relationship
• Support manager training and resources for KPIs, goal setting, check-ins, calibration, performance reviews, talent reviews, and development planning
• Help leaders connect development goals with learning opportunities and business priorities
• Communicate learning programs, requirements, deadlines, and resources across the organization
• Build partnerships and clarify training ownership, timelines, content-review responsibilities, and follow-up expectations
• Champion continuous learning and consistent associate and leader development

Training Manager