Wegmans Food Markets

Manager

• Coordinate and troubleshoot daily activities of customer service employees
• Participate in store management duties and projects
• Lead and develop customer service-focused team members
• Independently manage store operations between daytime and nighttime hours
• Act as a key leader and liaison among teams and departments
• Open and/or close the store as part of a varied weekly schedule
• Partner with department management to prioritize and delegate tasks
• Ensure Front End/customer checkout operations run efficiently
• Monitor business and customer traffic and manage open checkout lanes
• Run registers when necessary to reduce customer wait times
• Provide resources, training, feedback, and development opportunities to Customer Service employees
• Provide customer service to customers and employees
• Respond to situations and partner with store leadership to solve operational challenges
• Participate in or lead special projects and assignments across the store

General

• Prioritize safety in stores to create a positive shopping and working environment
• Analyze trends and data to implement strategies that maximize sales and minimize loss due to theft
• Monitor activity to prevent loss, including apprehending and processing shoplifters
• Foster collaborative relationships with community partners and emergency responders
• Coordinate and manage all Closed-Circuit TV (CCTV) systems
• Respond to emergency situations and provide ongoing support and guidance to employees and customers
• Conduct investigations as directed by leadership
• Communicate between the Asset Protection team and store leadership
• Build strong relationships throughout the store while keeping customer service top of mind

Manager

Asset Protection Coordinator