West Pak Avocado, Inc.

Customer Support

• Provide administrative support to the customers of the Sales team
• Process orders and act as the primary contact for customer needs
• Partner with the sales team to meet and exceed customer expectations and build sustainable relationships through open and interactive communication
• Manage sales and customer calls
• Respond to direct sales emails for information and/or forward messages and calls to the appropriate Sales person
• Maintain customer needs to ensure proper order entry
• Receive and enter sales orders in company EDI systems such as ITrade, Famous FIS Messenger, or customer portals, based on customer requirements
• Send sales order passings as needed by sales team members via online
• Process internal reporting information for the sales team to review and analyze
• Perform other duties as assigned
• Perform duties requiring prolonged sitting, occasional standing and walking, frequent hearing and speaking, computer and office equipment use, and occasional bending, stooping, reaching, lifting, and carrying files and documents typically weighing less than 25 pounds

Customer Service Representative