WESTECH International, Inc.

Operations

• Oversee daily operations across multiple government contracts and locations
• Supervise and support Program Managers to ensure contract requirements and performance expectations are met
• Establish operational priorities and hold Program Managers accountable for contract performance
• Monitor staffing, funding, deliverables, and contract periods of performance
• Assist Program Managers with staffing, scheduling, performance concerns, and other operational matters
• Ensure compliance with Performance Work Statements, contract requirements, company policies, contractual obligations, and regulatory requirements
• Address operational concerns and escalate significant issues to executive leadership
• Serve as Program Manager for assigned contracts as needed
• Maintain relationships with government customers, Prime Contractors, and other stakeholders
• Conduct site visits to review operations, meet with employees, and address concerns
• Monitor customer satisfaction and resolve performance issues
• Participate in customer meetings and contract reviews
• Own and manage the company’s Quality Management System
• Lead internal audits and support external audits and ISO certification efforts
• Identify opportunities to improve operational processes and contract performance
• Support proposal development, re-competes, data calls, staffing plans, operational approaches, and contract transitions
• Coordinate with Business Development, HR, Contracts, Finance, Security, and Operations
• Support startup activities to ensure staffing, resources, and operational requirements are in place
• Monitor contract funding, labor utilization, overtime, and operational expenses
• Assist with budget planning and resource allocation
• Identify operational or financial issues and recommend solutions
• Ensure workplace safety requirements are followed across contract locations
• Provide leadership and guidance to Program Managers and site teams
• Keep executive leadership aware of operational performance and concerns
• Ensure readiness for audits, inspections, and contract reviews
• Perform other duties as assigned

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Director of Operations