Wire

Solutions Engineer

• Lead the Solutions Engineering function, with responsibility for day-to-day operations and ongoing development
• Manage Solutions Engineers, including goal setting, performance reviews, career development, and coaching
• Develop the team’s technical and commercial capabilities
• Manage pipeline, priorities, capacity, responsibilities, and technical decisions
• Report on pipeline coverage, team capacity, Proof-of-Value results, technical blockers, and improvement priorities
• Analyze requirements and use cases in collaboration with Sales, Marketing, Product, Engineering, and customers
• Design tailored solutions and assess product fit
• Align and document business, technical, security, and functional requirements throughout the sales cycle
• Lead complex technical discussions covering technology, security, features, deployment options, and integrations
• Support strategic customer projects and serve as the senior escalation point for technical issues
• Define and continuously improve Proof-of-Value processes
• Oversee the development of Proofs of Concept, prototypes, and demos
• Qualify opportunities using MEDDPPIC and Value-Based Selling
• Validate technical feasibility and develop ROI analyses and business cases
• Ensure the quality and consistency of technical contributions to RFPs, RFIs, customer-facing documentation, solution proposals, and enablement materials
• Establish standards, reusable assets, and team routines
• Ensure a smooth handover to Service Delivery
• Monitor industry trends, competitive solutions, and Wire’s product development
• Translate customer feedback and market knowledge into input for Product
• Share customer success stories with Marketing
• Shape the strategic objectives of the Solutions Engineering function together with department leadership

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Manager, Solutions Engineering