WorkNest

Data Analyst

• Take ownership of data quality, accuracy and governance across Salesforce and other business systems
• Work with large datasets and use advanced Excel to analyse trends, identify issues and produce meaningful insight
• Analyse sales and commercial data to understand performance, trends, opportunities and areas for improvement
• Produce regular reporting, dashboards and analysis for commercial stakeholders
• Present sales and performance insight directly to the BDE team
• Help commercial teams understand and use data for better decisions
• Investigate data issues and conduct root-cause analysis
• Identify opportunities to improve data processes, quality and reporting
• Work with Salesforce data, reporting and governance
• Use SQL/SOQL to extract and interrogate data
• Support data flows between systems, including APIs, integrations and automated processes
• Work with stakeholders across the business to understand data needs and translate complex information into clear, practical insight

Data & Insights Analyst

Chief Marketing Officer

• Research prospects and new opportunities
• Build targeted campaign lists
• Maintain accurate and up-to-date CRM and marketing data
• Create presentations, case studies, email campaigns and digital content
• Work closely with sales colleagues to turn interest into meaningful opportunities
• Monitor campaign activity, lead progress and data quality
• Identify opportunities for improvement
• Represent the brand and create a professional experience for clients and prospects
• Support the sales and marketing team and wider business growth plans

Marketing Executive

Manager

• Oversee end-to-end delivery of Information Security services across Data Protection, Cyber Essentials, and Information Security Consultancy
• Ensure services are delivered efficiently, on time, and in line with client expectations and contractual obligations
• Monitor service delivery performance, utilisation, and capacity planning
• Collaborate with the Head of Information Security Operations to align delivery performance with strategic objectives
• Line manage Client Coordinators across Data Protection, Cyber Essentials, and Information Security functions
• Conduct regular 1:1s, performance reviews, and annual appraisals
• Support career development and progression planning
• Foster a high-performing, accountable, and collaborative team culture
• Lead team meetings and performance check-ins
• Support recruitment, onboarding, and training of new team members
• Monitor service delivery costs and resource allocation
• Track and report KPIs including utilisation, revenue delivery, client satisfaction, and operational efficiency
• Coordinate delivery to support revenue targets
• Provide performance insights and reporting to senior leadership
• Collaborate with finance and operations teams to ensure billing accuracy and timely invoicing
• Drive a customer-focused culture and act as an escalation point for client coordination issues
• Ensure consistent client communication and service transparency
• Build relationships with consultants, service leads, sales, and finance teams

Data & Insights Analyst

Marketing Executive

Client Coordination Manager