WovenX Health

Patient Care

• Provide exceptional customer service to patients through phone, chat, and other virtual communication channels
• Assist patients with registration, questions, technology-related issues, and accessing healthcare services
• Communicate professionally and compassionately with patients, clinic staff, and healthcare providers
• Work efficiently across multiple EMRs, healthcare platforms, insurance portals, and other technology systems
• Accurately document patient information and interactions within appropriate systems
• Assist with insurance verification, chart reconciliation, records retrieval, and other clinical administrative tasks
• Support providers and clinic partners with patient- and visit-related needs
• Maintain accuracy while working in a fast-paced, multi-tasking environment
• Follow established workflows, policies, and procedures while recognizing opportunities to improve processes
• Protect patient privacy and maintain compliance with applicable healthcare privacy and security requirements
• Work Tuesday–Saturday, 10:00 AM–7:00 PM Pacific Time

Patient Care Navigator