Administration

• Process warranty claims accurately and timely
• Manage assigned dealers and complete assigned claims
• Maintain positive communications with dealership staff, manufacturers, and WPI
• Maintain and update account specifics and handling requirements
• Maintain accurate claim records and detailed claim notes
• Respond to communications within WPI expectations
• Use internal reporting to reconcile work weekly and monthly
• Analyze problems, identify trends, and report issues affecting claim-processing efficiency
• Assist with creating and implementing action plans or strategies to improve warranty processes
• Communicate training or resource needs
• Self-report identified issues
• Review warranty repair orders for accuracy and compliance
• Communicate with and assist dealers with questions or issues
• Follow WPI policies and procedures for claim handling
• Perform other duties as assigned

Warranty Administrator