Wraith, Scarlett & Randolph Insurance Services

Account Manager

• Build and maintain strong client relationships as the primary point of contact for assigned accounts
• Respond to client needs, provide guidance, and ensure a high level of service
• Manage renewals by reviewing coverage, preparing renewal information, working with carriers, and completing policy updates on time
• Support client retention and growth by identifying coverage needs and assisting Producers with new business opportunities
• Review accounts for coverage gaps and collaborate with Producers on recommendations
• Report all new claims and manage ongoing claims as needed
• Maintain accurate account documentation, including notes, policy changes, and client communications
• Follow agency workflows and procedures to ensure consistency, compliance, and quality
• Stay current on industry knowledge, coverage options, carrier guidelines, and market changes
• Provide guidance and support to junior team members
• Assist with training and onboarding new team members
• Support the team during high-volume periods or absences
• Participate in special projects and other assigned duties
• Manage Select Business Unit accounts, including timely quoting, binding, and servicing
• Write new business referred by Producers, complete applications, secure quotes, and coordinate with carriers to finalize coverage

Commercial Lines Account Manager