Yuno

Account Manager

• Own strategic relationships with enterprise accounts, serving as the primary point of contact and trusted advisor to C-level stakeholders.
• Design account strategies that move clients from growth to strategic tier, adjusting tactics based on portfolio segmentation.
• Lead commercial negotiations on renewals, pricing, payment terms, and supply agreements.
• Drive revenue expansion through upselling and cross-selling while building a portfolio-wide pipeline of high-quality opportunities.
• Own monthly, quarterly, and annual forecasting and account planning.
• Own account health metrics, including NPS and client referenceability.
• Analyze true client profitability and formulate strategies to protect margins against discounting.
• Collaborate across Sales, Product, Legal, Finance, and Operations to resolve complex technical and operational issues.
• Mentor junior KAMs and peers, and participate in strategic account review boards.
• Gather client feedback to shape Yuno's product roadmap and stay ahead of payment industry trends.

Key Account Manager