ZenBusiness

Software Engineer

• Lead, coach, and develop engineers supporting Platform APIs and partner integrations
• Establish team ownership, expectations, development opportunities, engineering practices, and a culture of accountability and continuous improvement
• Partner with Product and business leaders on roadmaps and tradeoffs across partner commitments, platform investments, technical debt, and capacity
• Support hiring, onboarding, performance management, and succession planning
• Define the technical vision and roadmap for Enterprise APIs and integration capabilities
• Lead the design and evolution of APIs, schemas, webhooks, authentication, fulfillment packages, and developer tools
• Ensure APIs are scalable, secure, observable, documented, and easy for partners to adopt
• Establish API versioning, backward compatibility, change management, deprecation, and release communication standards
• Develop reusable platform capabilities and consistent integration patterns
• Connect Enterprise APIs with formation, compliance, pricing, order management, and fulfillment workflows
• Enable business capabilities to be safely discovered and invoked by AI agents through MCP and emerging standards
• Represent ZenBusiness in senior technical discussions with strategic partners
• Guide partners through solution design, testing, launch, production stabilization, and ongoing integration health
• Translate partner needs into platform capabilities and identify integration risks and mitigation plans
• Coordinate Product, Engineering, Sales, Partner Success, Operations, Legal, Security, and Finance
• Own reliable delivery of API and integration roadmap commitments
• Improve release processes for schemas, fulfillment packages, portal updates, changelogs, and deployments
• Establish service-level objectives and operational metrics for APIs and partner integrations
• Strengthen monitoring, alerting, incident response, and root-cause analysis
• Ensure clear ownership and follow-through for incidents and partner escalations
• Use operational data and partner feedback to prioritize platform improvements

Director of Engineering – Platform & Integrations