Zippy

QA Engineer

• Lead, coach, and develop QA professionals conducting pre-close and post-close loan reviews
• Establish expectations, conduct one-on-ones, and provide constructive feedback
• Manage performance concerns, expectations, and improvement plans
• Assess training needs and coordinate training, calibration, mentoring, and development
• Support engagement, retention, succession planning, and readiness for expanded responsibilities
• Oversee quality assurance reviews across the full loan origination process
• Ensure reviews are accurate, consistently scored, timely, evidence-supported, and within service levels
• Monitor removal rates, investor findings, repeat findings, and program-level measures
• Conduct calibration and targeted review-validation sessions
• Identify policy, procedural, compliance, regulatory, documentation, and investor risks
• Escalate systemic or emerging risks and track corrective actions
• Manage queues, assignments, priorities, reassignments, and team capacity
• Monitor volume, aging, turnaround times, workload distribution, bottlenecks, and service-level risk
• Develop efficient workflows across QA systems and tools
• Maintain audit-ready records of reviews, findings, disputes, decisions, and remediation
• Lead weekly cross-functional meetings on findings, trends, recurring issues, and remediation
• Serve as escalation point for disputed findings, reassignments, and QA questions
• Evaluate disputes and facilitate timely, well-supported decisions
• Collaborate with Origination, Underwriting, Operations, Compliance, Credit Risk, Technology, and other stakeholders
• Translate QA data into actionable insights for managers and senior leadership
• Interpret policies, procedures, system requirements, regulations, and investor guidelines
• Research multiple platforms and data sources to validate evidence and resolve inconsistencies
• Keep current on policy, product, system, regulatory, and investor changes and translate them into QA practices and training
• Analyze trends and root causes to identify risks, inefficiencies, training gaps, automation opportunities, and control improvements
• Implement improvements that reduce repeat findings, strengthen outcomes, and increase throughput
• Define success measures and evaluate improvement results
• Contribute to QA planning, departmental goals, and broader Risk initiatives
• Lead the team through changes in policy, process, systems, priorities, and volume

Explore Manager, Quality Assurance at Zippy. Review requirements and application details.