Zoox

Program Manager

• Lead, manage, coach, hire, and develop the Readiness and Response Dispatcher team providing 24-hour coverage across all markets
• Own end-to-end Response program execution across San Francisco, Foster City, Las Vegas, Austin, Miami, Los Angeles, and Atlanta, and launch the program in new markets
• Run the third-party tow and rider recovery vendor network through scorecards, escalation, service levels, and capacity planning
• Define, instrument, and report Response metrics including dispatch time, scene-clearance time, cancellation rate, recovery SLA attainment, damage events, and cost per recovery
• Author and maintain workflows, escalation matrices, and management-of-change processes across markets
• Run post-incident retrospectives and ensure containment, solutions, preventive actions, and assigned follow-ups are completed
• Partner with Mission Control, GSOC, the Fusion Center, Safety, Product, and market leadership
• Deliver weekly Response updates to leadership and represent the program in business reviews

Program Manager, Fleet Readiness – Response

Full-stack Engineer

• Define and own the multi-year security architecture and roadmap for Zoox's robots and fleet, spanning embedded/firmware, in-vehicle networks, cloud, and supporting infrastructure
• Partner with hardware, firmware, autonomy, and infrastructure engineering teams to embed security requirements into system design
• Lead threat modeling and architecture reviews for new vehicle platforms and major feature launches
• Identify and prioritize systemic risk across the fleet
• Set technical standards and guardrails, including secure boot, key management, network segmentation, and update/OTA security
• Drive adoption of security standards across engineering teams
• Represent Product Security in cross-functional and leadership discussions
• Translate technical risk into business and safety impact

Program Manager, Fleet Readiness – Response

Staff/Senior Staff Software Engineer – Product Security