Account Manager

• Manage and develop existing key accounts in the industrial sector
• Actively acquire new customers and expand our customer portfolio
• Identify new market and business opportunities
• Develop and implement tailored customer and sales strategies
• Build long-term relationships with decision-makers and contacts at various levels of the organization
• Conduct customer visits, presentations, negotiations, and product demonstrations
• Prepare quotations and support projects through to successful completion
• Work closely with Sales, Engineering, Product Management, and other internal departments
• Monitor market and competitive conditions and derive appropriate sales initiatives
• Participate in trade fairs, industry events, and customer events

Key Account Manager, Industrial Sector

• Own the account's commercial results, operations, and reputation
• Run operations calls, monthly business reviews, and quarterly strategy sessions
• Report honestly on performance and risks to client leadership
• Negotiate SLAs, KPIs, rates, scope, MSAs, SOWs, and amendments with clients and internal Legal and Finance teams
• Secure headcount, hiring priority, tooling, and training capacity
• Convert client requests into scoped, costed, and staffed workstreams
• Manage difficult conversations involving missed SLAs, escalations, and requests outside scope
• Build and launch teams, including hiring, training, QA, reporting, and go-live
• Expand language and time-zone coverage across company hubs
• Establish SOPs, escalation paths, QA criteria, knowledge-base ownership, and shift handovers
• Conduct root-cause reviews after serious service misses
• Prepare teams for peak seasons and disruptions, lead service recovery, and adapt support to the guest journey
• Build team-lead and supervisor layers, manage attrition and engagement, and develop successors

Key Account Manager, Austria

• Own the account’s commercial results, operations, and reputation
• Run operations calls, monthly business reviews, and quarterly strategy sessions
• Report performance and risks to client leadership
• Negotiate SLAs, KPIs, rates, scope, MSAs, SOWs, and amendments with clients and internal Legal and Finance teams
• Secure headcount, hiring priority, tooling, and training capacity
• Convert client requests into scoped, costed, and staffed workstreams
• Handle missed SLAs, escalations, and requests outside the agreed scope
• Build and launch teams, including hiring, training, QA, reporting, and go-live
• Expand language and time-zone coverage across company hubs
• Establish SOPs, escalation paths, QA criteria, knowledge-base ownership, and shift handovers
• Conduct root-cause reviews after serious service misses
• Prepare teams for peak seasons and disruptions
• Lead service recovery and adapt support to the guest journey
• Develop team leads and supervisors, maintain attrition and engagement targets, and grow successors

Account Manager jobs in Austria

Key Account Manager, Industrial Sector

Key Account Manager, Austria

Key Account Manager – EU