Account Manager

• Own every client relationship end to end from signature through renewal
• Manage client requests, momentum, communication, and follow-through
• Build continued-engagement and recurring-work conversion from the start of each engagement
• Advise clients proactively on next steps
• Manage fixed-term research engagements and monthly retainer accounts
• Run weekly client calls, weekly status updates, and continuously current live trackers
• Deliver a first progress update within the first few days and visible work by the end of week one
• Coordinate account pods consisting of a senior strategist, writer, and account manager
• Secure analytics access, source systems, and subject-matter-expert time
• Hold delivery teams accountable to timelines, quality standards, and client expectations
• Review all work before it reaches clients
• Own the client-facing narrative connecting performance metrics to revenue
• Translate technical strategy and delivery into business language for marketing executives
• Surface blockers and timeline risks immediately
• Deliver bad news directly and challenge client plans when warranted
• Operate as a trusted advisor rather than a vendor

Senior Account Manager

• Own and evolve Oyster’s global network of external payroll partners and core compliance providers
• Serve as subject matter expert and primary operational and commercial owner for strategic multi-country payroll partners
• Oversee end-to-end payroll delivery workflows, cut-off calendars, variance analysis, GTN calculations, statutory filings, and failure modes
• Monitor partner SLA compliance, data payload delivery, payroll cut-off adherence, capacity, readiness, and processing controls
• Define partner strategy, governance, scorecards, review cadences, escalation thresholds, and improvement plans
• Hold partners accountable for accuracy, timeliness, statutory compliance, responsiveness, controls, and customer outcomes
• Manage the vendor relationship lifecycle from selection and onboarding through transition, consolidation, or exit
• Evaluate partner capabilities, market coverage, operational maturity, security/compliance posture, and scalability
• Establish and monitor KPIs, SLAs, scorecards, remediation plans, and performance baselines
• Lead executive business reviews and performance discussions with partner leadership
• Translate performance data into recommendations for Operations, Product, Finance, Legal, Customer teams, and leadership
• Conduct vendor compliance audits, risk assessments, operational reviews, regulatory monitoring, and compliance tracking
• Build relationships with external partner leadership teams and lead commercial negotiations, renewals, pricing, remedies, and service changes
• Lead complex, multi-market payroll escalations through root-cause analysis, recovery, prevention, and executive communication
• Identify and onboard new partners to strengthen global coverage and capabilities
• Advise internal teams and guide partner selection based on customer needs and business priorities
• Maintain secondary oversight of Health & Safety and Compliance vendor relationships
• Coordinate cross-functional responses to critical operational issues and drive end-to-end resolution
• Audit and refine workflows, documentation, knowledge management, automation, and AI-enabled reporting
• Analyze ticket trends and queries to identify systemic issues and create preventative resources
• Lead People Services and cross-functional projects supporting Oyster’s mission

Account Manager jobs in Estonia

Senior Account Manager

Senior Vendor Relationship Manager