Account Manager

• Own client relationships from Sales handoff through onboarding, recruitment delivery, placement, retention, and growth
• Lead intake calls and translate hiring needs into actionable recruitment briefs
• Advise clients on candidate profiles, compensation, timelines, and market expectations
• Work with recruiters to monitor progress, resolve blockers, and keep searches moving
• Drive timely feedback, interview scheduling, and clear next steps
• Manage offer conversations through successful placement
• Maintain post-placement relationships and identify repeat hiring and account expansion opportunities
• Coach and support Account Managers on client management, communication, commercial awareness, and performance
• Establish KPIs around placement rates, fill rates, retention, responsiveness, and account growth
• Identify at-risk accounts and resolve issues before they affect delivery
• Set high standards for client communication and proactively manage expectations
• Improve processes across Sales handoffs, onboarding, follow-ups, account reviews, and escalations
• Monitor account performance and use data to identify risks, opportunities, and improvements
• Prioritise accounts based on likelihood of success and commercial potential
• Introduce practical process improvements as the business scales

Explore Senior Account Manager at Huzzle.com. Review requirements and application details.

Senior Account Manager

• Own clients from AE handoff through intake, delivery, placement, retention, and growth
• Run consultative intake calls, create recruitment briefs, and set expectations around salary, profiles, and timelines
• Partner with recruiters to remove blockers, secure timely client feedback, and keep interviews moving
• Manage offer stages and help candidates successfully complete the process
• Own post-placement check-ins, account health, upsells, and repeat roles
• Lead and coach a remote team of Account Managers, setting KPIs around placement rate, fill rate, retention, and account growth
• Hold the team accountable and intervene early when accounts or searches are at risk
• Build a culture of end-to-end ownership and high performance
• Set standards for clear, proactive client communication and consistent follow-ups
• Handle difficult conversations and manage client expectations
• Build scalable processes for AE-to-AM handoffs, follow-up rhythms, account health checks, and escalations
• Identify and remove bottlenecks across the client and recruitment journey
• Use data to prioritise high-potential accounts and assess resource allocation

Explore Head of Account Management at Huzzle.com. Review requirements and application details.