Account Manager

• Own the full commercial lifecycle and outcomes of assigned enterprise accounts, including retention, renewals, expansion, upselling, and cross-selling
• Monitor account health, customer engagement, product value, and commercial risks to protect retention and renewals
• Identify and execute upsell, cross-sell, and expansion opportunities, leading commercial conversations and negotiations
• Create and maintain account plans based on customer goals, stakeholder priorities, product adoption, risks, renewal plans, and collaboration opportunities
• Advise customers on localization and content workflows, connecting needs to Lokalise solutions and articulating business value and ROI
• Coordinate multi-stakeholder enterprise sales opportunities, procurement, contract negotiations, and legal discussions
• Collaborate with Customer Success, Solutions Architecture, Product, Finance, and Legal
• Maintain accurate CRM records, account plans, pipeline updates, and forecasts
• Apply AI tools to improve customer research, account planning, decision-making, productivity, and go-to-market impact
• Report to the Director of Sales EMEA

Senior Account Manager, French-speaking

• Maintain and develop collaborative relationships with existing and newly contracted partners, including tour operators, travel agencies, travel management companies, and online travel agencies, increasing partner performance and engagement.
• Collaborate with sales to identify, assess, and support growth opportunities in the defined territory, contributing expertise on market trends and partner needs.
• Conduct follow-up communications with current and prospective partners to provide system training and enhance platform understanding and utilization.
• Position and promote the client’s brand within the travel trade sector through product presentations and representation at relevant industry networking events.
• Advise on resolving incident-related matters affecting partners, facilitating support and timely communication between involved parties.
• Oversee payment-related processes, including transaction verification and control, and recommend improvements to payment-operation accuracy and integrity.
• Prepare and submit regular comprehensive reports using the client’s CRM and internal systems, providing analysis and insights on partner activities, market developments, and relevant metrics.

Account Manager jobs in Latvia

Senior Account Manager, French-speaking

Junior Account Manager, Central and Eastern Europe