Account Manager

• Own the account’s commercial results, operations, and reputation
• Run operations calls, monthly business reviews, and quarterly strategy sessions
• Report performance and risks to client leadership
• Negotiate SLAs, KPIs, rates, scope, MSAs, SOWs, and amendments with clients and internal Legal and Finance teams
• Secure headcount, hiring priority, tooling, and training capacity
• Convert client requests into scoped, costed, and staffed workstreams
• Handle missed SLAs, escalations, and requests outside the agreed scope
• Build and launch teams, including hiring, training, QA, reporting, and go-live
• Expand language and time-zone coverage across company hubs
• Establish SOPs, escalation paths, QA criteria, knowledge-base ownership, and shift handovers
• Conduct root-cause reviews after serious service misses
• Prepare teams for peak seasons and disruptions
• Lead service recovery and adapt support to the guest journey
• Develop team leads and supervisors, maintain attrition and engagement targets, and grow successors

Key Account Manager – EU

• Review and research the payments market to drive revenues across open banking, alternative payment methods, diverse target markets and stablecoins
• Build and maintain strong, collaborative relationships with key suppliers
• Conduct regular supplier performance and risk reviews and provide constructive feedback
• Identify opportunities to improve supplier services and increase revenues
• Manage supplier relationships and escalated incidents as required
• Maintain key performance and risk indicators for supplier performance
• Track supplier performance by country, payment rail and supplier, and suggest improvements
• Analyze data and trends to improve performance and revenue
• Act as the go-to point for supplier relationships and drive resolution of key issues
• Negotiate, draft and manage supplier contracts
• Monitor contract compliance and promptly address deviations or disputes
• Renew, extend or terminate contracts in alignment with company goals
• Identify and assess supplier relationship risks
• Develop risk mitigation strategies and contingency plans
• Monitor industry trends and regulatory changes affecting supplier risk

Account Manager jobs in Malta

Key Account Manager – EU

Payments Relationship Manager