Account Manager

• Own strategic partner relationships, including joint business plans, executive-level alignment, and quarterly business reviews
• Develop and manage a broader partner ecosystem across GSIs, FSIs, VARs, and MSPs
• Drive partner-sourced and partner-influenced pipeline with executive leadership
• Strengthen channel infrastructure, including deal registration, partner onboarding, and enablement
• Deliver enablement programs for partners selling Itential to enterprise buyers
• Partner with marketing on joint go-to-market campaigns and demand generation
• Align sales, sales engineering, and product resources for partner-driven opportunities
• Represent Itential at industry and partner events
• Report on partner performance and provide strategic input to the VP of Business Development & Channel

Senior Channel Account Manager

• Optimize existing Claude and ChatGPT integrations, including MCP discoverability and GEO
• Identify and prioritize AI builder platforms worth partnering with
• Work with Engineering, Design, and Product to assess technical feasibility and distribution potential
• Own partner relationships from outbound through negotiation, ongoing management, signed agreement, and shipped integration
• Negotiate revenue share, co-marketing, and marketplace listing terms
• Translate marketplace technical requirements into specifications and work with engineering to scope and ship integrations
• Get Customer.io listed, verified, and featured in partner marketplaces or directories
• Track installs, activations, and marketplace-sourced pipeline
• Report on partnership performance and recommend renegotiation or deprioritization
• Build repeatable partnership evaluation and onboarding processes

Account Manager jobs in North America

Senior Channel Account Manager

Partner Manager – AI Native Ecosystems