Account Representative

• Manage the application, customization, and training aspects of Xpeditor Claims Management implementations
• Implement Quadax software products including Xpeditor, Eligibility, Denial Management Workflow, Decision Intelligence, ICV Medicare and Medicaid, Axis, Host Interface Module for Epic, and DDE Link
• Work with hospital billing department managers and billers to identify differences between Quadax claims processing software and the hospital’s current EDI system
• Conduct parallel testing to identify customization needed to bring new clients into production/live status
• Write, test, and document custom data converts and edits
• Work with EDI Client Setup, EDI Edits and Documentation, and EDI Transmissions to set up new payers in new territories
• Provide training to small- and large-sized client groups
• Travel onsite to clients multiple times to complete implementations
• Collaborate with managers, billers, and internal EDI teams while maintaining relationships with multiple clients

Account Implementation Representative – Healthcare EDI Software

• Create solutions to help customers avoid becoming further past due and bring accounts current where possible
• Create solutions to cancel or stop vehicle repossession
• Handle primarily inbound and outbound customer phone calls through the company phone system
• Contact customers behind on auto loan payments consistently, efficiently, and lawfully
• Work professionally and respectfully with customers to bring and keep accounts current
• Keep customer contact information up to date
• Use the call model to establish promises that help bring accounts current and/or cancel repossessions
• Support additional customer service requests
• Remain compliant with policies, processes, and legal guidelines
• Perform other duties as assigned

Account Representative jobs in Florida

Account Implementation Representative – Healthcare EDI Software

Account Solutions Representative