Account Specialist

• Manage and develop assigned key accounts for the branch
• Take overall branch development responsibility for assigned key accounts
• Promote and sell solutions based on DSV Air and Sea product offerings and analyze market trends
• Increase profitability and share of wallet through cross-selling products and services
• Develop multilevel relationships between key accounts and DSV stakeholders
• Coordinate and monitor all key account activities
• Identify Supply Chain Solutions opportunities and prepare strategic proposals with the Manager
• Maintain key account updates in the CRM tool
• Build and improve customer relationships and resolve key client concerns with internal team support
• Lead MBRs/QBRs with key accounts
• Support other key account managers on operational and administrative functions
• Ensure adherence to the DSV Global Sales Process
• Support DSV quality, health, safety, and environmental objectives and sustainability requirements

Key Account Specialist

• Collaborate with Senior Marketing Analyst and Head of Strategy to execute on company KPIs
• Monitor and address hijackers/copycats on listings
• Report issues to Brand Registry
• Monitor account health
• Troubleshoot problems on Seller Central
• Manage listings
• Prepare weekly and monthly client reporting with trends and insights
• Create curated reporting demonstrating strong support and affirmative actions
• Perform Excel-based reporting and analysis
• Complete administrative and ad hoc tasks

• Work as an Account Specialist within TELUS Sales and Marketing
• Help customers make a real connection
• Contribute to TELUS’s technology solutions and customer-first objectives
• Collaborate with a people-focused, purpose-driven team to innovate and create human outcomes in a digital world

• Serve as the primary relationship owner for assigned accounts
• Build and maintain strong, trust-based customer partnerships
• Conduct structured account conversations focused on performance and forward-looking improvement
• Maintain a deep understanding of each customer's business objectives and service expectations
• Monitor account-level trends and recurring service patterns
• Identify risks to retention or satisfaction before they surface as customer complaints
• Develop and implement corrective action plans when gaps emerge
• Track improvement over time and ensure accounts stabilize at a high service standard
• Investigate recurring or systemic service challenges and identify root causes
• Lead cross-functional collaboration to close structural gaps
• Implement durable solutions rather than short-term workarounds
• Stay on open issues until sustainable resolution is reached
• Ensure service delivery aligns with agreed scope and customer expectations
• Flag scope creep or misalignment early
• Support renewal conversations and service model adjustments when required
• Protect the long-term viability and commercial health of each account