Administration

• Serve as a primary technical resource for Microsoft Power Platform, particularly Power Automate and business application integrations
• Develop, modify, maintain, and troubleshoot Power Automate cloud flows supporting business operations
• Administer Power Automate environments, connectors, connections, solutions, and connection references
• Develop and maintain integrations between Microsoft 365 and third-party business applications such as Zendesk and other SaaS platforms
• Work with REST APIs, HTTP requests, JSON, webhooks, custom connectors, and API documentation
• Configure, maintain, and troubleshoot OAuth 2.0, API key, bearer token, and service-to-service authentication
• Modify integrations for vendor API, authentication, or business-process changes
• Troubleshoot workflow failures, connector errors, authentication failures, and data-processing issues
• Implement error handling, retry logic, notifications, and monitoring for critical workflows
• Manage Power Platform security, environment permissions, DLP policies, and licensing
• Administer Power Apps and support application and workflow modifications
• Maintain technical documentation for automation solutions and integrations
• Administer Exchange Online mailboxes, groups, permissions, mail flow, retention, archiving, recovery, and PowerShell operations
• Administer Microsoft Entra ID users, groups, roles, enterprise applications, MFA, Conditional Access, SSO, registrations, service principals, API permissions, and synchronization
• Administer Microsoft Intune enrollment, compliance policies, configuration profiles, Autopilot, devices, applications, scripts, updates, and endpoint security
• Administer Microsoft Teams policies, permissions, collaboration settings, Teams Phone, calling configurations, meetings, and guest access
• Administer SharePoint Online and OneDrive sites, libraries, permissions, sharing policies, governance, recovery, and migrations
• Administer Power BI workspaces, permissions, tenant settings, licensing, gateways, connections, and scheduled refreshes
• Support Microsoft 365 security, Purview retention/auditing/eDiscovery, Defender for Office 365, investigations, least-privilege access, backup, restoration, and business continuity
• Develop and troubleshoot PowerShell scripts, Microsoft Graph PowerShell SDK, Microsoft Graph REST API integrations, and automated administrative processes
• Collaborate with the Senior Systems Engineer on administration and infrastructure initiatives
• Provide operational coverage during absences or increased workload
• Participate in migrations, tenant changes, security improvements, and modernization projects
• Resolve complex technical issues and escalate to vendors or Microsoft support when appropriate
• Develop standard operating procedures and evaluate new Microsoft 365 and Power Platform capabilities
• Assist with additional IT infrastructure and cloud administration responsibilities as needed

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