Administration

• Lead day-to-day employee lifecycle administration across the United States, Canada, and Mexico
• Set priorities and ensure accurate, consistent, and timely service delivery
• Oversee pre-hire and onboarding administration, employee data changes, job and organization changes, transfers, status changes, employment verification support, offboarding, and related lifecycle services
• Ensure appropriate staffing, tools, procedures, training, quality controls, escalation support, and service standards
• Oversee documentation and resolution of employee and manager requests through ServiceNow and accurate updates in Workday
• Direct complex or sensitive operational escalations and drive issues to resolution
• Lead, coach, and develop HR Administration team members
• Set performance expectations and monitor workload, capacity, productivity, quality, timeliness, and customer experience
• Build team capability through onboarding, cross-training, knowledge sharing, coaching, and development planning
• Maintain coverage and workload balancing across countries, processes, and demand periods
• Establish oversight for policies, procedures, internal controls, data privacy, employment practices, audits, and records requirements
• Keep process documentation, knowledge articles, forms, and employee guidance current
• Monitor output, identify root causes of errors or rework, and drive corrective actions
• Oversee Workday employee data and transaction accuracy and use ServiceNow reporting to manage queues, workload, escalations, service levels, and trends
• Partner with People Systems teams to define requirements, test changes, support releases, and improve workflows
• Monitor lifecycle data integrity and resolve transaction, integration, workflow, and downstream issues
• Sponsor improvements to knowledge, forms, automation, guidance, and self-service
• Define and report service measures including volume, backlog, aging, turnaround time, first-time quality, rework, service-level attainment, and customer feedback
• Analyze operational data to identify trends, risks, capacity needs, standardization, and automation opportunities
• Govern process improvements through implementation, adoption, stabilization, and benefits tracking
• Partner with HR, Payroll, Talent Acquisition, Total Rewards, HR Business Partners, People Systems, and other stakeholders
• Ensure readiness for policy, process, organizational, and system changes
• Manage assigned vendor or third-party service relationships when applicable

Manager, Employee Lifecycle Administration – Global Industrial

• Perform lease administration functions to ensure real estate financial obligations are met and lease terms are in compliance
• Develop new processes and procedures for the Lease Administration team with the supervisor/manager
• Lead special projects and department initiatives
• Serve as point person for landlords and respond to questions and inquiries
• Draft lease documents, correspondence, and notices to landlords
• Review and analyze leases and related documents and provide recommendations to Real Estate leadership
• Interpret lease language and advise field operations management on contractual rights and duties
• Audit invoices, statements, lease amendments, landlord correspondence, and related internal and external data
• Determine credits due for excess prepaid expense reimbursements
• Negotiate expense reductions and reconcile accounts with property managers or landlords
• Process lease-related documents for signature, track execution status, and distribute completed originals
• Abstract and upload lease documents in CoStar and maintain contract data integrity
• Manage CoStar landlord and lease vendor records, including payment and tax-reporting information
• Respond to requests for COIs, SNDAs, Estoppels, and other tenant documents
• Prepare and process monthly rent charges and payment requests
• Process rent abatements and security-deposit, overpaid-rent, or repair-cost refunds
• Generate and distribute real-estate reports
• Collaborate with Real Estate, Accounting, and Strategic Business/Transformation leadership and subsidiaries
• Perform other duties as assigned

Lease Administration – Back Office Support

• Manage customer cases and insurance applications from submission through final status, including Approved, Cancelled, or Declined
• Review applications and case information for completeness, accuracy, and compliance
• Identify, research, and resolve discrepancies, missing information, outstanding requirements, and other application barriers
• Monitor assigned cases and complete follow-up activities to ensure timely progression
• Escalate complex issues as needed
• Communicate with agents, internal teams, medical providers, carriers, and other parties to obtain documentation, information, or clarification
• Use internal systems, carrier portals, web resources, and other tools to research cases, obtain information, document activity, and maintain policy status
• Maintain accurate documentation of case activity, actions, requirements, communications, and outcomes
• Process applications according to company policies, carrier guidelines, regulatory requirements, and procedures
• Provide status updates, guidance, and clarification to internal partners and agents
• Maintain current knowledge of company processes, carrier requirements, products, systems, and procedures
• Participate in required training, process updates, and continuous learning

Administration jobs in Alabama

Manager, Employee Lifecycle Administration – Global Industrial

Lease Administration – Back Office Support

Policy Administration Representative