Administrative Assistant

• Assign incoming cases, tasks, or tickets to the appropriate team member or queue based on defined workflows
• Track task status and follow up to ensure timely completion
• Flag bottlenecks or delays to the team lead
• Maintain accurate records in internal systems to support reporting accuracy
• Monitor and process incoming system, workflow, or case-related alerts
• Triage alerts by priority and route them to the correct person or team
• Take first-line action on routine alerts and escalate complex ones
• Document alert resolution clearly and consistently
• Review incoming insurance-related correspondence for accuracy and completeness
• Verify documents against the correct patient case and insurance file
• Forward verified correspondence to billing, care coordination, or clinical teams
• Identify missing or inconsistent information and follow up as needed
• Check patient profiles for completeness and accuracy
• Flag discrepancies or outdated information for correction
• Support the insurance verification team with light data checks
• Communicate with internal U.S. teams by email
• Escalate sensitive or complex patient questions to the appropriate specialist
• Maintain structured documentation across workflows
• Follow HIPAA and data protection standards when handling patient information
• Ensure secure handling of sensitive personal and medical data in a cross-border environment

Administrative Coordinator

• Ensure smooth operations at the front desk and in the reservations department
• Adhere to and implement Pestana standards
• Supervise, monitor, and train reception and reservations staff as well as night auditors
• Conduct employee performance reviews
• Coordinate shift and vacation schedules
• Maintain constant communication and coordination with other departments

Administrative Assistant jobs in Belgium

Administrative Coordinator

Front Office Manager