Advisor

• Oversee compliance monitoring, quality assurance and data protection activities
• Ensure effective use of enabling technology, including case management tools
• Plan and ensure completion of daily activities
• Implement and monitor team quality standards, KPIs and service level agreements
• Monitor, analyze and improve team performance and customer satisfaction
• Coach, motivate, train and inspire direct reports
• Provide guidance and direction to ensure excellent responses to queries and requests
• Manage individual performance
• Support the My Rewards Team Lead in providing Compensation & Benefits tools
• Coordinate C&B HR processes and provide professional support to country and business leaders
• Lead and develop a direct report and collaborate with Finance and Legal
• Provide consulting support to employees and Line Managers
• Prepare employee information materials and conduct C&B inductions
• Prepare analytical information and complete salary and benefit survey data and questionnaires
• Coordinate the annual Year End Review Cycle in Workday, including MIP and Merit Increase calculations
• Manage local benefit program activities and benefit enrollment changes
• Support salary range setting and upload new salary ranges to Workday
• Contribute to regional job grading and lead job evaluation cases
• Conduct variable pay calculations for MIP and SIP
• Perform individual salary reviews for hires, promotions and lateral moves
• Implement additional salary increases, one-off bonuses and other payments
• Support restructuring projects and budgeting with LCR/FLC, severance and scenario calculations
• Provide Compensation & Benefits support during the R&R awards process

Senior Rewards Advisor

• Answer customer questions by phone, chat and/or email with a friendly, solution-focused attitude
• Solve problems and create positive experiences for every customer
• Follow the brand's guidelines and quality standards on every interaction
• Log and update customer interactions in the relevant systems
• Work closely with the team to keep improving the service provided

Advisor jobs in Bulgaria

Senior Rewards Advisor

Logistics & Delivery Advisor, French, English