Advisor

• Respond to customer queries via phone and written channels
• Identify customer needs and help customers use specific features
• Encode internal databases with information about consumers’ requests
• Share feature requests and effective workarounds with relevant stakeholders
• Inform customers about new features, functionalities and campaigns
• Follow up with customers to ensure issues are resolved
• Gather consumer feedback and complete FAQ and knowledge-base documents
• Handle serious and sensitive consumer contacts according to guidelines
• Ensure Nestlé CES Standard Instructions on Consumer Complaints Handling are followed appropriately and promptly
• Redirect consumer questions to appropriate stakeholders when unable to provide an answer

CES Advisor – Swiss-German Speaker

• Respond to customer queries via phone and written channels, including social media
• Identify customer needs and help customers use specific features
• Encode internal databases with information about consumers’ requests
• Share feature requests and effective workarounds with relevant stakeholders
• Inform customers about new features, functionalities and campaigns
• Follow up with customers to ensure issues are resolved
• Gather consumer feedback and complete FAQ and knowledge-base documents
• Handle serious and sensitive consumer contacts according to specific guidelines
• Ensure Nestlé CES Standard Instructions on Consumer Complaints Handling are followed appropriately and timely
• Redirect consumer questions to appropriate stakeholders when unable to provide an answer

CES Advisor – Catalan Speaker

• Respond to customer queries via phone and written channels, focusing on social media, mainly Instagram and Facebook
• Identify customer needs and help customers use specific features
• Encode internal databases with information about consumers’ requests
• Share feature requests and effective workarounds with relevant stakeholders
• Inform customers about new features, functionalities and campaigns
• Follow up with customers to ensure their issues are resolved
• Gather consumer feedback and complete FAQ and knowledge-base documents
• Treat serious and sensitive consumer contacts according to specific guidelines
• Handle Nestlé CES Standard Instructions on Consumer Complaints appropriately and promptly
• Redirect consumer questions to appropriate stakeholders when unable to provide an answer

Advisor jobs in Portugal

CES Advisor – Swiss-German Speaker

CES Advisor – Catalan Speaker

CES Advisor, Swiss-German Speaker