Advisor

• Facilitate service operations in the Center to achieve customer satisfaction, customer retention, and productivity targets
• Define and prepare business plans to meet operational targets
• Provide efficient service through a Guest First mindset
• Apply Jameel Standards related to the Service Advisor role
• Implement safety, welfare, integrity, branding, and company policy instructions
• Conduct pre-acceptance vehicle inspections and record vehicle condition and inventory
• Support GDI achievement and customer retention through professional customer engagement
• Coordinate with the Chief Technician on job assignments, diagnostics, final inspections, and repair quality
• Explain repair details, estimated costs, and delivery times to customers
• Communicate repair progress and obtain approval for additional parts
• Support a Guest Centric and Fix-It-Right mindset across the service team
• Coordinate spare parts with the Parts Department to complete repairs and ensure timely vehicle delivery
• Conduct post-service follow-up and report complaints to the Workshop Floor Manager
• Monitor Job Controller data entry, repair records, vehicle delivery status, and productivity analyses
• Ensure compliance with quality control policies and procedures

Service Advisor

• Facilitate service operations in the center to achieve customer satisfaction, customer retention, productivity, and sales targets
• Define and prepare business plans to meet operational targets
• Provide efficient service using a Guest First mindset
• Apply Jameel Service Advisor standards and company policies concerning safety, welfare, integrity, and branding
• Conduct pre-acceptance vehicle inspections and record vehicle condition and inventory
• Support GDI achievement and customer retention through professional customer engagement
• Coordinate with the Chief Technician on job assignments, diagnostics, repairs, and final vehicle inspections
• Explain required work, estimated repair costs, and delivery times to customers
• Communicate repair progress and obtain approval for additional parts
• Support a Guest Centric and Fix-It-Right mindset across the service team
• Coordinate with the Parts Department to ensure parts availability and timely vehicle delivery
• Conduct post-service follow-up on complaints and report issues to the Workshop Floor Manager
• Confirm service repair agreements with customers
• Monitor Job Controller data entry, repair records, and vehicle delivery status
• Ensure compliance with quality-control policies and procedures