Agent

• Welcome guests professionally and warmly
• Perform check-in and check-out
• Process follow-up bookings
• Serve as the central contact person for all guest requests
• Receive and carefully process reservation inquiries
• Independently complete all front-office administrative tasks
• Contribute to effective and efficient operational processes

Front Office Agent – STARS

• Provide guests with a professional and warm welcome
• Work late and night shifts, and cover Night Audit duties as needed
• Handle check-in/check-out and follow-up bookings
• Serve as the central point of contact for all guest requests
• Receive and carefully process reservation inquiries
• Independently perform all administrative tasks at the front office
• Contribute to effective and efficient operations
• Professionally prepare and serve beverages at the bar
• Support breakfast service as needed