Agent

• Deliver prompt, courteous, and professional service to customers over phone and electronic channels
• Identify required parts using catalogs, POS systems, and parts information resources
• Process orders and information requests accurately
• Advise customers on product features, performance standards, warranties, and sales programs
• Verify inventory and communicate shipping and delivery updates
• Handle customer requests, complaints, and invoicing
• Maintain accurate customer information in CRM, TAMS, and phone systems
• Support store personnel with product advice and technical assistance
• Process stock orders from salespersons and report inventory discrepancies
• Participate in required training sessions
• Apply asset security and loss prevention controls
• Perform other duties assigned by management to support store operations and customer service

ProCall Agent

• Deliver prompt, courteous, and professional service to customers over the phone and electronic channels
• Accurately identify required parts using catalogs, POS systems, and parts information resources
• Process orders and information requests accurately and efficiently
• Advise customers on product features, performance standards, warranties, and sales programs
• Verify inventory availability and communicate shipping and delivery updates
• Handle customer requests, complaints, and invoicing while maintaining accurate customer information in CRM, TAMS, and phone systems
• Maintain knowledge of products, pricing methods, and store policies to support sales and resolve customer issues
• Provide advice and support to store personnel
• Support sales functions by processing stock orders and reporting inventory discrepancies
• Participate in training to maintain product knowledge and proficiency with systems and sales processes
• Apply asset security and loss prevention controls
• Perform other tasks assigned by management to support store operations and customer service excellence

Agent jobs in Connecticut

ProCall Agent

ProCall Agent – Part Time