Agent

• Assist the Manager and Supervisor with all aspects of the Air Export Department
• Ensure proper and timely movement of freight while providing exceptional customer service
• Ensure smooth and timely freight process flow
• Prepare documents for international transportation
• Coordinate and negotiate rates with contracted vendors to procure space and services
• Ensure accurate and timely client and vendor billing
• Enter data accurately and timely into the operating system
• Arrange customers' international export shipments
• Maintain compliance with internal policies, Operational Process Standards, government regulations, and customer requirements
• Review department process flow and identify efficiency improvements
• Follow customer standard operating procedures according to the DLSOP
• Work with the team to meet KPI standards
• Monitor shipment reports to ensure customer satisfaction
• Support overseas communications
• Review Stat 1 and operational reports and update event codes
• Audit files and help meet operating process standards
• Build and maintain relationships with airlines, trucking companies, vendors, and customers
• Evaluate vendors and implement corrective action plans where needed
• Monitor accounts payable, billing, and accounting discrepancies
• Assist with competitive pricing, new-business transitions, customer retention calls, and customer reviews
• Develop and mentor team members and allocate workloads
• Support new-hire training and ensure annual training standards are met
• Communicate department goals and expectations
• Promote productivity tools and implement system/process improvements
• Promote the company's cultural attributes

Air Export Agent

• Move air cargo within the designated warehouse
• Load and unload cargo from pallets and containers
• Build up cargo for outbound flights
• Break down cargo from import flights
• Facilitate loading and unloading cargo to and from semitrucks
• Operate basic cargo handling equipment such as forklifts, aircraft pallets, and pallet jacks
• Check freight piece count, weight, dimensions, and documents when accepting or delivering cargo
• Transport cargo to and from aircraft using a 3,000 lb. vehicle and read off-load sheets to determine destinations
• Perform aircraft push-out and towing functions using proper ground-to-cockpit communication
• Understand and react to verbal commands and safety warnings
• Complete required forms and messages
• Perform routine cleaning of work areas and facilities as assigned
• Assist in monitoring facility security and report security breaches, suspicious occurrences, or non-compliance
• Comply with WFS site security procedures

Air Cargo Warehouse Agent

• Perform computer data entry
• Prepare, review, organize, copy, and distribute flight documents
• Interface with U.S. Customs
• Prepare import and export documentation
• Accept and distribute cargo according to air carrier and Department of Transportation regulations
• Travel to the Airport Operational Area to retrieve or deliver flight documents
• Notify brokers or freight forwarders of shipment arrivals or holds
• Assist customers retrieving documents and freight
• Collect charges and document payment methods
• Process Customs Out proof of delivery for each transaction
• Assist with MAWBs for over-the-counter shipments
• Confirm bookings and TSA mandatory screening
• Capture airway bill information in airline systems
• Manifest flights using warehouse information
• Print and deliver flight manifests, cargo pallet messages, deadload, and NOTOC to aircraft
• Verify post-flight inventory
• Maintain files and records
• Prepare irregularity and weekly import/export statistics reports
• Answer incoming calls and respond to emails
• Retrieve import and deliver export documents to and from aircraft
• Report security breaches, suspicious occurrences, and site security non-compliance

Agent jobs in Kentucky

Air Export Agent

Air Cargo Warehouse Agent

Air Cargo Office Agent