Analyst

• Support the build and maintenance of Epic Healthy Planet registries, health maintenance topics, care gap alerts, and best practice advisories tied to Star Ratings measures
• Translate HEDIS technical specifications and CMS Star Ratings measure criteria into Epic build requirements alongside senior analysts and architects
• Configure and test quality measure logic within Epic to ensure accurate gap identification and closure tracking
• Troubleshoot day-to-day issues related to Star measure workflows, registries, and reporting discrepancies
• Build and maintain reports using Reporting Workbench, Clarity/Caboodle, and SlicerDicer
• Validate quality measure data and resolve discrepancies between Epic data and quality reporting outputs
• Support monthly and quarterly Star Ratings reporting cycles and timely data delivery to Quality and Population Health teams
• Serve as a point of contact for clinical and quality staff regarding Star measure workflows and Epic documentation
• Partner with Quality, Population Health, and ACO teams to gather requirements and communicate build updates or limitations
• Participate in testing and validation sessions with end users before releasing new builds or measure updates
• Maintain documentation of build configurations, workflows, and measure logic
• Support change control processes for annual HEDIS/CMS specification changes
• Track and manage assigned work items in agile tools such as Rally

Senior Analyst

• Serve as the primary point of contact for leaders and colleagues regarding performance, attendance, behavioral issues, policy interpretation, and application of CVS Health policies and Code of Conduct
• Handle a significant volume of colleague calls and emails concerning employment practices and policies
• Resolve colleague issues during initial outreach whenever possible
• Serve as first point of contact through a centralized phone system, up to 75% of the time
• Perform real-time issue spotting and document pertinent call details and consultation provided
• Assign cases to the appropriate team, including case categorization and priority
• Review and assess inquiries through email, self-serve portal, and Ethics Line reporting, typically 25% of the time
• Leverage resources to achieve first-contact resolution and provide proactive colleague support
• Assist with policy interpretation and application of CVS Health policies and Code of Conduct
• Consult with leaders regarding colleague discipline and performance issues
• Escalate inquiries to appropriate teams for further review and consultation when necessary
• Partner with Legal to retain and provide records upon request
• Respond to workforce-reduction inquiries and escalate concerns where appropriate
• Provide cross-functional support to other business areas as needed

Analyst jobs in Rhode Island

Senior Analyst

Senior Analyst, Colleague Relations