Application Engineer

• Resolve customer app issues, including fixing bugs, advising on architecture, and helping with integrations
• Work with non-technical customers and explain problems and fixes clearly
• Debug production issues using logs, traces, reproductions, and minimal test cases
• Close high volumes of tickets without sacrificing quality
• Improve the underlying platform or AI agent to prevent recurring issues
• Identify ticket patterns and product gaps causing customer pain
• Collaborate with engineering to ship and verify fixes
• Maintain public and internal documentation, including known issues
• Write clear, concise, audience-tailored guides and answers
• Create self-service resources from repeated questions
• Automate support workflows with tooling, scripts, and AI-assisted processes
• Improve support operations and resolution speed
• Serve as first point of contact for platform incidents during working hours
• Manage the public status page and customer communications during incidents
• Coordinate diagnosis and resolution with engineering and provide updates through closure

Explore Application Support Engineer at Hire Overseas. Review requirements and application details.

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