Application Engineer

• Diagnose building automation issues using system architecture, Compass databases, controller configuration, software versions, logs, alarms, trends, network behavior, drawings, specifications, wiring information, and customer observations
• Own customer and dealer technical inquiries from initial problem definition through resolution or effective escalation
• Provide application guidance for Alerton Compass installation, upgrades, database merging, controls programming, system configuration, graphics, schedules, trends, alarms, controllers, and product compatibility
• Troubleshoot BACnet and IP network communication, including addressing, Ethernet, TCP/IP, routing, VPN connectivity, DNS, DHCP, and controller-to-server or device-to-device issues
• Review controls applications, HVAC sequences, device selection, points, integrations, controller capacity, system diagrams, shop drawings, and specifications to identify design or deployment risks
• Reproduce and document suspected product issues with complete environment, version, configuration, expected and observed behavior, evidence, business impact, and reproduction steps
• Partner with Engineering, Quality, Offering Management, Sales, Cybersecurity, and Technical Publications to validate fixes, clarify limitations, improve documentation, and communicate workarounds
• Create and maintain troubleshooting articles, application notes, FAQs, configuration examples, technical guidance, case notes, and training materials
• Deliver or support technical demonstrations, customer and dealer training, onboarding, and knowledge-transfer sessions
• Manage active cases and commitments with accurate status, ownership, priority, next steps, and closure documentation
• Identify recurring case drivers and recommend improvements to products, processes, tools, documentation, warnings, or training
• Follow applicable quality, cybersecurity, data-protection, confidentiality, export-control, record-retention, and safety requirements

Application Engineer II

• Administer users in line with the Access Policy
• Raise and detail change requests for complex features and implementations
• Understand and implement best practices
• Escalate issues to systems vendor support when required
• Assist with system development and testing
• Provide responsive technical support for business-system issues
• Become an expert on business systems and provide “how do I…” support to users
• Lead testing and verification of new releases before bringing them into production
• Manage environments
• Complete system validation in line with federal requirements
• Support and enhance ERP, HRIS and expense-management systems
• Make configuration changes while adhering to change-control processes
• Engage stakeholders and support business-process and user-experience improvements

Application Engineer jobs in Minnesota

Application Engineer II

Business Applications Engineer