Application Support

• Read, maintain, troubleshoot, and extend code within Keystone's Rocket UniVerse and MultiValue ERP applications
• Lead technical discovery for complex requests by examining the customer's workflow, data, existing systems, constraints, and definition of success
• Own technical delivery from early prototype or proof of concept through design, development, testing, production rollout, stabilization, and customer adoption
• Investigate complex application behavior and data issues across code, database structures, business rules, interfaces, and operational processes
• Design and build reliable integrations with third-party systems using REST APIs, web services, secure file exchange, imports, exports, and other appropriate methods
• Develop practical modernization approaches that improve maintainability, interoperability, security, and user experience without disrupting critical customer operations
• Make sound tradeoffs among scope, speed, quality, maintainability, and customer impact, identifying risks and blockers early enough to protect delivery
• Work directly with product and support staff, and at times with customers, to understand business needs and turn them into clear technical solutions
• Create diagnostic utilities, conversion programs, data corrections, and repeatable automation for support and implementation needs
• Review production issues, determine root causes, implement durable fixes, and communicate technical findings in language that non-developers can understand
• Use AI-assisted development tools responsibly to accelerate investigation, code comprehension, prototyping, documentation, and testing while carefully validating accuracy and security
• Document code, integrations, data structures, and operating procedures so that knowledge is shared across the team
• Convert successful customer-specific solutions into reusable components, utilities, deployment patterns, and playbooks where practical
• Bring field feedback to product and development discussions so recurring customer needs can influence application priorities and roadmaps
• Provide technical guidance and collaborate with other developers and analysts on design, testing, deployment, and support

ERP Application Support

• Create, configure, and program client proposals, contracts, reports, and other custom documents using WeSuite's Document Editor and related technologies
• Translate project scope, specifications, examples, and client requirements into technically accurate document solutions
• Review visual presentation, data accuracy, calculations, conditional logic, and overall document quality
• Test document output using multiple scenarios within WeSuite applications
• Troubleshoot data, configuration, and application issues and determine root causes
• Document software defects and technical findings for escalation to Quality Assurance or Development
• Use AI assistance to generate or improve code, automate repetitive tasks, and improve delivery speed and quality
• Identify automation opportunities and develop reusable solutions
• Develop standards and best practices for future document projects
• Work with Project Managers on estimates, status updates, and risk identification
• Support Project Managers during client meetings requiring deeper technical expertise
• Assist Client Support with document-related issue investigation and resolution
• Collaborate with Quality Assurance, Development, and other resources
• Develop and maintain expert-level knowledge of WeSuite software, configuration, document capabilities, data structures, tools, and related systems
• Create internal technical documentation and Knowledge Base content

Application Support jobs in Lebanon

ERP Application Support

Software Application Support