Artificial Intelligence

• Lead discovery workshops
• Gather, document, and prioritize business requirements with stakeholders and contact center teams
• Assess Genesys Cloud AI capabilities against business requirements
• Identify platform limitations, configuration options, and integration gaps
• Design AI-powered contact center solutions covering knowledge management, knowledge surfacing, agent assistance, interaction summarization, and virtual agents
• Configure and test Genesys Cloud features
• Build prototypes and proof of concepts
• Validate the technical feasibility of proposed solutions
• Evaluate technical architecture and integration options between Genesys Cloud AI, enterprise knowledge repositories, and internal applications
• Assess implementation effort, licensing, AI consumption, integration costs, and ongoing operational requirements
• Prepare solution assessments and recommendations
• Document findings and risks
• Present outcomes to business and technical stakeholders

Explore Senior Genesys Cloud PS Consultant, Genesys AI experience at Miratech. Review requirements and application details.