Associate

• Enter client demographic packets and service authorizations to enable time entry and billing processes
• Review packets and authorizations for accuracy
• Identify and troubleshoot issues with local offices
• Prepare basic reports flagging errors affecting shift entry, payroll, and billing
• Resolve discrepancies in a timely manner
• Process assigned client packets, authorizations, and eligibility checks
• Prepare and work reports to meet deadlines for shift entry, payroll, and billing
• Comply with applicable legal requirements, standards, policies, and procedures
• Coordinate workflow and develop working knowledge of additional entities to assist other service lines
• Participate in professional development and training activities
• Provide customer service to internal and external clients
• Perform other duties as assigned

Authorization Associate

• Enter client demographic packets and service authorizations to enable successful time entry and billing processes
• Review packets and authorizations for accuracy
• Identify problems and troubleshoot issues with local offices
• Process assigned client packets, authorizations, and eligibility checks timely and accurately
• Prepare and work reports to meet deadlines for shift entry, payroll, and billing
• Flag errors that could impact shift entry, payroll, and billing processes
• Resolve discrepancies in a timely manner
• Comply with applicable legal requirements, standards, policies, and procedures
• Coordinate workflow and maintain necessary skills and knowledge
• Participate in professional development and training activities
• Provide customer service to internal and external clients
• Develop working knowledge of additional entities to assist other service lines as needed
• Perform other duties as assigned