Associate

• Deliver fast, friendly, and reliable support to players and server owners around the world.
• Handle customer tickets covering technical troubleshooting, billing, cancellations, and general enquiries.
• Act as the bridge between users and the technology.
• Help players get back in the game quickly.
• Handle every issue with care and precision.
• Collaborate with the global team through online team Discord.

Support Associate

• Lead analytical workstreams within client projects, designing approaches, managing data and evidence, and owning outputs from start to finish
• Manage small to medium-sized client projects, including workplans, project finances, internal and external teams, and project administration
• Conduct and direct quantitative and qualitative analysis across early years projects, including system diagnostics, financing and costing studies, public-private partnership feasibility, workforce analyses, and policy benchmarking
• Develop technical reports, investment cases, policy notes, and slide decks
• Present findings clearly and authoritatively to senior audiences
• Engage directly with clients in working sessions, technical reviews, and in-country engagements
• Mentor and support junior colleagues
• Contribute to proposal development and business development, including methodology sections, workplans, and commercials
• Lead client relationships and business development processes
• Review work and outputs of more junior colleagues
• Own team workstreams

Senior Associate, Early Years – Human Development

• Deliver ASG's 4-week Sales Consultant Induction Course and ongoing refresher workshops.
• Facilitate engaging, practical training for new consultants in the ASG sales environment.
• Use AI-enhanced learning tools, including NotebookLM, mind maps, flashcards and interactive quizzes.
• Coach and mentor trainees to achieve required competency standards.
• Maintain and share expert knowledge of ASG's software, internal processes, policies and luxury safari products across South Africa, Southern Africa and East Africa.
• Keep training manuals, presentations and learning resources accurate and current.
• Manage training content within LMS Tutor Pro, WordPress/Elementor and Google Workspace.
• Mark assessments, quizzes and practical tasks and maintain trainee performance records.
• Analyse trainee Test Leads and Live Leads to assess practical application of processes and procedures.
• Identify knowledge gaps and provide targeted one-on-one remedial coaching.
• Prepare weekly trainee progress reports and provide objective feedback to the Training & Development Manager.
• Assist with administration and coordination of external training initiatives.
• Support research and implementation of new AI-driven training initiatives.
• Provide general administrative support within the Training & Development department as required.

Associate jobs in South Africa

Support Associate

Senior Associate, Early Years – Human Development

Training & Development Associate