Associate

• Analyze search-related issues and select the most relevant resolution according to workflows and policies.
• Review and correct large volumes of data and meticulously document issues.
• Escalate issues to relevant internal teams.
• Perform deep dives and root cause analysis.
• Prepare and organize collected data for the engineering team.
• Work with mapping tools accurately and according to guidelines.
• Use Google Suite products and services including Gmail, Docs, Sheets, Meet, and Calendar.
• Maintain high accuracy, attention to detail, and integrity.
• Collaborate with various teams to curate and maintain places datasets essential to operations and decision-making.

Data Curation Associate

• Maintain accurate and up-to-date customer Accounts Receivable (AR) balances, including payment and credit applications
• Process daily ACH payments and check deposits and reconcile entries to identify and resolve variances
• Post and apply customer payments and update information in daily bank report spreadsheets
• Contact customers to obtain payment remittances and clarify remittance instructions or cash application questions
• Follow up on failed payments when necessary
• Monitor email and Zendesk tickets and respond to customer inquiries
• Provide customers with requested banking information in accordance with established procedures
• Assist with the overall Collections process, including ad hoc requests
• Review AR aging reports and investigate unapplied credits
• Maintain detailed records of unapplied funds and investigate outstanding or aged balances
• Collaborate with internal teams to resolve payment and account-related issues
• Ensure that all financial and customer information is handled accurately and in a timely manner

Associate jobs in Ukraine

Data Curation Associate

Associate Cash Applications Specialist – BPO