Auto Claims Adjuster

• Guide customers through the claims process by investigating auto collision claims and addressing their needs
• Comply with company and industry regulatory practices
• Deliver best-practice methods and take responsibility for customers and claims outcomes
• Work autonomously in a digital environment
• Participate in ongoing training to stay current with claims-handling best practices
• Contribute to special projects
• Provide feedback supporting Aviva’s initiatives to deliver an outstanding customer experience

Intermediate Auto Claims Advisor/Adjuster

• Guide customers through the claims process by investigating auto collision claims and looking after their needs
• Comply with company and industry regulatory practices
• Deliver best-practice methods and take responsibility for customers and claims outcomes
• Work autonomously in a digital environment
• Participate in ongoing training to stay up to date with best practices in claims handling
• Contribute to special projects and provide feedback supporting Aviva’s initiatives to deliver an outstanding customer experience
• Serve as the customer’s first point of contact when they need assistance
• Conduct investigations and decide the best course of action

• Guide customers through the claims process by investigating auto collision claims and looking after their needs
• Comply with company and industry regulatory practices
• Deliver best-practice claims handling methods and take responsibility for customer and claims outcomes
• Work autonomously in a digital environment
• Participate in ongoing training to stay current with claims-handling best practices
• Contribute to special projects and provide feedback supporting initiatives for an outstanding customer experience