Bilingual

• Pair RBTs/BTs with clients based on location, availability, language, and clinical fit
• Build and oversee comprehensive weekly/monthly schedules for the entire caseload
• Resolve scheduling disruptions, including cancellations or PTO, with same-day urgency to maintain continuity of care
• Track therapist workloads to prevent burnout while ensuring maximum coverage across service areas
• Monitor authorized hours to ensure full usage within approval windows and Medicaid adherence
• Alert clinical and billing departments of upcoming authorization expirations
• Maintain real-time records within Zoho and other EHR systems for audit-ready documentation
• Act as the central point of contact for therapists regarding caseloads and logistics
• Partner with BCBAs to align scheduling with treatment plans and supervision mandates
• Communicate with client families regarding session updates and confirmations
• Support new-client onboarding from approval to first session
• Generate weekly reports detailing coverage rates, utilization, and staffing gaps
• Identify patterns in cancellations or no-shows for workforce planning
• Complete Zoho data entry on the same business day as changes occur

ABA Case Coordinator, Mandarin Bilingual

• Serve as a primary point of contact for client calls, emails, and social media inquiries, providing professional Mandarin-English bilingual support
• Screen inquiries, identify client needs, schedule consultations, and guide prospective clients through the intake process
• Build rapport with clients, follow up on inquiries, and support conversion of leads into retained clients
• Meet monthly sales and consultation targets
• Manage calendars, inboxes, communications, and deadlines
• Provide day-to-day operational support to the management team
• Maintain accurate and up-to-date client records using CRM systems, including tracking interactions, follow-ups, and intake progress
• Liaise professionally with clients, business partners, and third parties
• Collaborate with attorneys and team members to ensure smooth communication, efficient workflows, and high client satisfaction

Bilingual jobs in Philippines

ABA Case Coordinator, Mandarin Bilingual

Bilingual Client Intake Specialist, Mandarin & English