Bilingual

• Maintain a caseload of up to 50 members and conduct monthly in-person visits
• Review and interview potential members to verify Health Homes Program eligibility
• Complete referrals when necessary
• Orient and educate members and families about the Care Coordinator role
• Initiate care plans and provide education about treatments, procedures, medications, and continuing care requirements
• Collaborate with healthcare professionals, community and social support services, and company employees
• Document care evidence and member encounters in the EHR system
• Check in with members and schedule appointments
• Communicate with providers and care teams about member progress and needs
• Explain and translate care information for members when necessary
• Follow up on referrals to ensure continuity of care and member/family needs are met
• Reassess care plans for effectiveness and desired outcomes
• Address member questions and process requests
• Investigate and direct inquiries or complaints to appropriate staff and follow up on resolution
• Enroll and disenroll members according to established policies
• Maintain knowledge of community resources, including housing, financial assistance, transportation, and food assistance
• Follow protocols for pain, safety, and mental health concerns and create safety plans when necessary
• Recognize and appropriately report child and elder abuse to Child/Adult Protective Services
• Follow departmental, companywide, safety, and injury-prevention policies
• Perform other assigned or required duties

Bilingual Care Coordinator

• Support CHPW’s Medicaid, Cascade Select, and Dual Special Needs Plan members in navigating benefits and healthcare systems
• Conduct new-member welcome calls and Health Risk Assessments
• Conduct routine outreach for annual Health Risk Assessments, health screenings, and Care Management program engagement
• Serve as a primary Care Team contact and triage inbound member calls
• Conduct telephonic outreach for welcome calls, satisfaction surveys, and Health Risk Assessments
• Educate members on benefits, screenings, program requirements, and Care Team engagement
• Schedule and coordinate in-home assessments and telehealth or in-person provider visits
• Conduct quarterly outreach to previously unreachable members
• Help members close care gaps and schedule appointments
• Triage and resolve calls from members, families, and caregivers, or refer them to appropriate staff
• Receive warm handoffs from internal teams for HRA or Care Team support
• Provide educational materials by phone, mail, or text
• Participate in Care Team meetings and interdisciplinary team conferences
• Refer members to appropriate internal programs and CHPW teams
• Access and manage medical records, upload documents, and maintain EHR episodes
• Close EHR cases for members no longer enrolled and notify assigned case managers
• Activate the Crisis Caller in Distress process
• Prioritize and complete daily tasks independently and collaboratively
• Perform other duties as assigned

Bilingual jobs in Washington

Bilingual Care Coordinator

Care Advocate, Bilingual Preferred