Business Operations

• Collaborate with senior leadership to develop and execute strategic initiatives aligned with long-term company goals
• Identify and implement process improvements across business functions to enhance efficiency and drive growth
• Conduct market research on market trends, competitor activities, and expansion opportunities
• Lead and manage high-impact projects from concept through execution, ensuring timely delivery and strategic alignment
• Provide financial insights and analysis, including budgeting, forecasting, and performance monitoring
• Collaborate cross-functionally to ensure effective execution of strategic initiatives
• Support business development by identifying and evaluating growth and expansion opportunities
• Take ownership of tasks and projects through successful completion
• Transform workflows to be AI-first by connecting tools, building scalable automations, and standardizing best practices
• Lead AI adoption by coaching others, identifying high-impact use cases, and balancing experimentation with governance and quality standards

Senior Manager, Business Operations and Strategy

• Serve as strategic partner and advisor to the COO and lead integrated management of the Office of the COO
• Coordinate business management, strategic execution, Finance Technology and organizational transformation across the global COO organization
• Lead enterprise-wide business management, portfolio and program governance, financial planning, vendor and third-party oversight, market data, Finance Technology, communications and Office of the COO activities
• Establish operating cadence, governance, management information and cross-functional coordination to translate strategy into measurable outcomes
• Set strategic and operational objectives with the COO and track performance, variances, issues, dependencies and corrective actions
• Build relationships across executive leadership and advance strategic initiatives
• Drive productivity and efficiency metrics, business scorecards and executive reporting
• Lead quarterly business reviews and coordinate leadership-team follow-up
• Manage projects, initiatives and commitments tied to the COO’s priorities
• Maintain critical-path initiative inventory and provide visibility into progress and risks
• Co-lead annual strategic investment prioritization with Finance
• Lead confidential, time-sensitive and special projects assigned by the COO
• Partner on operational efficiency, client experience and employee experience initiatives
• Manage annual budget, mid-year forecast, budget requests, operating metrics, dashboards and strategic plan development
• Own the Finance Technology strategy, operating model and multi-year roadmap
• Lead and develop the Finance Technology team and establish delivery priorities and capacity plans
• Translate business priorities into scalable technology capabilities and an integrated delivery portfolio
• Oversee financial planning, management reporting, revenue and expense management, profitability, fund financial data and business performance analytics capabilities
• Govern the Finance Technology portfolio, including prioritization, investment cases, resource allocation, delivery milestones and benefits realization
• Modernize and simplify finance platforms, data flows and reporting processes
• Define Finance Technology architecture and data strategy
• Manage strategic technology vendor and service-provider relationships
• Ensure alignment with technology standards, security, data governance and financial reporting obligations
• Serve as senior technology partner to IM Finance leadership
• Define and execute the COO communications strategy
• Coordinate executive materials for presentations, town halls, client meetings and industry engagements
• Lead employee engagement, change management and organizational transformation efforts

COO, Global Head of Business Operations

• Develop and execute the global business systems strategy and roadmap for core applications globally
• Lead a team of business systems analysts, architects, administrators, and technical leads
• Partner with executive and business leaders to identify technology opportunities and process improvements
• Oversee implementation, enhancement, integration, and support of enterprise applications
• Manage global business systems projects, priorities, budgets, and resources
• Establish governance, standards, and best practices for enterprise systems
• Drive adoption of automation, analytics, AI, and digital transformation initiatives
• Ensure system reliability, scalability, security, and compliance
• Manage relationships with software vendors, implementation partners, and service providers
• Develop KPIs and performance metrics to measure business value and operational effectiveness
• Lead change management, communication, and user adoption efforts for strategic initiatives
• Establish priorities and roadmaps for enterprise business systems
• Approve business system enhancements, integrations, and technology solutions
• Make resource allocation and staffing decisions within approved budgets
• Determine governance standards, support models, and operational processes
• Recommend enterprise application investments and modernization strategies
• Influence business process transformation and digital innovation initiatives
• Escalate significant financial, security, compliance, or enterprise architecture risks as appropriate
• Serve as the primary leader and decision-maker for the organization's global business systems portfolio

Business Operations jobs in Massachusetts

Senior Manager, Business Operations and Strategy

COO, Global Head of Business Operations

Senior Manager – Global Business Systems