Business Operations

• Deliver structured business support tasks and manage workflows for a key global tech client account
• Collaborate within a small team on end-to-end delivery of business assignments
• Prioritise and organise workloads across multiple tasks and workstreams
• Track progress against SLAs and KPIs using digital tools
• Maintain accurate documentation and quality standards
• Manage the lifecycle of complex, unstructured research datasets while ensuring data integrity, compliance, and quality standardisation
• Process, clean, and validate raw data using spreadsheets and digital tools
• Design, build, and maintain interactive dashboards, reports, and internal knowledge bases using Google Workspace, Microsites, and Notebook LM
• Translate raw data into clear, visually compelling, actionable insights
• Ensure reports, dashboards, and content updates align with brand guidelines and visual standards
• Support communication assets, reporting templates, and data definitions
• Develop and document standardised processes, standards, and best practices for content and data lifecycles
• Provide stakeholders with updates on project progress, outputs, and dashboard findings
• Understand reporting needs, communication requirements, and KPIs
• Communicate complex ideas and technical data concepts clearly to technical and non-technical audiences
• Support issue resolution, service quality, and continuous improvement initiatives
• Work aligned to cover the EST business day and collaborate with international stakeholders

Business Operations Assistant

• Deliver structured business support tasks and manage workflows for a key global tech client account
• Collaborate within SmartPA’s client-facing Centre of Excellence on end-to-end business assignments
• Prioritise and organise workloads across multiple tasks and workstreams
• Track progress against SLAs and KPIs using digital tools
• Maintain accurate documentation and quality standards
• Manage complex, unstructured research datasets while ensuring data integrity, compliance, and standardisation
• Process, clean, and validate raw data using spreadsheets and digital tools
• Design, build, and maintain interactive dashboards, reports, and internal knowledge bases using Google Workspace, Microsites, and Notebook LM
• Translate raw data into clear, visually compelling, actionable insights
• Ensure reports, dashboards, and content updates follow brand guidelines and visual standards
• Maintain communication assets, reporting templates, and data definitions
• Develop and document standardised processes, standards, and best practices for content and data lifecycles
• Provide stakeholders with updates on project progress, outputs, and dashboard findings
• Understand reporting needs, communication requirements, and KPIs
• Communicate complex ideas and technical data concepts to technical and non-technical audiences
• Support issue resolution, service quality, and continuous improvement initiatives

• Diagnose business problems and map workflows, handoffs, dependencies and failure points
• Translate business problems into clear system requirements
• Design operating systems, source-of-truth structures, workflows, forms, databases, dashboards, reporting infrastructure and SOPs
• Research and evaluate technology and vendors against business requirements, cost, usability, integration, implementation effort, support, scalability and risk
• Configure and implement business systems directly where appropriate
• Coordinate specialist vendors, developers or implementation partners when deeper expertise is required
• Coordinate data structure, mapping, migration, validation and source-of-truth rules
• Design and implement integrations and automation using APIs, webhooks and no-code/low-code tools
• Plan and run testing and UAT, including permissions, edge cases, failed integrations and fallback processes
• Own rollout, user training, adoption monitoring, documentation and post-launch improvement
• Own the process and control layer for company technology and business software, including SaaS inventory, licences, system owners, domains, hosting, Google Workspace, cloud storage, permissions, password-manager governance and joiner/mover/leaver access workflows
• Build or coordinate reporting and dashboards supporting operational decisions
• Convert appropriate AI-assisted work into controlled, repeatable workflows with human QA and fallback processes
• Turn founder-held knowledge, meetings, transcripts and repetitive decisions into controlled workflows with actions, owners, deadlines and evidence
• Own and improve file, document and knowledge-management infrastructure
• Support workstreams spanning WMS/inventory, fulfilment and shipping, returns, ecommerce, CRM/customer service, finance and HR systems, product data, access management, BI, automation and proprietary internal decision systems
• Report initially to the Founder/CEO and work with the Head of Business Operations and functional owners

Business Operations jobs in South Africa

Business Operations Assistant

Business Operations Assistant

Business Systems & Technology Operations Lead