Business Support

• Lead, coach and develop a team of Business Central Functional and Technical Consultants
• Provide technical guidance and day-to-day leadership across support and change activities
• Support performance reviews, development planning and capability growth
• Own the technical and functional direction for Business Central within the Managed Services practice
• Ensure delivery teams follow ITIL-aligned Incident, Problem and Change Management processes
• Monitor SLA, KPI and service performance metrics and drive corrective actions
• Act as the senior escalation point for complex Business Central support issues
• Maintain knowledge bases, runbooks, SOPs and support documentation
• Advise customers on Microsoft release waves, upgrades and Business Central roadmaps
• Act as the primary escalation contact for Business Central managed service customers
• Participate in Monthly and Quarterly Service Reviews
• Present service performance, SLA adherence, improvement initiatives and risks
• Work with customers, technical teams, practice leadership and service management to ensure outstanding service delivery

Business Central Support Team Lead – Managed Services

• Learn how FitFlop's key business systems support different departments
• Investigate and resolve user questions, application issues, and data queries
• Provide clear and friendly user guidance
• Assist with application testing, setup changes, and system improvements
• Monitor systems and identify potential issues
• Support NetSuite, Shopify & Hybris, Tableau, Smartsheet, EDI systems, and Mulesoft
• Receive and log support requests from colleagues
• Investigate issues and determine solutions with technology team members
• Keep users updated on support request progress
• Follow procedures to resolve and document support requests
• Maintain support documentation and user guides
• Contribute ideas to improve business processes and user experiences
• Support technology projects and system enhancements
• Gather information about business requirements and user needs
• Test new functionality and system changes
• Attend meetings with business teams to understand system usage
• Report to the Heads of Technology and work with the NetSuite Administrator, Solutions Architect, BI team, and other technology specialists

Business Support jobs in United Kingdom

Business Central Support Team Lead – Managed Services

Business Applications & Support Apprentice