Call Center Representative

• Handle customer interactions through calls, chats, and emails in a fast-paced environment
• Identify upselling opportunities and close deals to reach sales and commission targets
• Resolve issues related to service, billing, payments, and collections
• Explain bills and product features clearly
• Troubleshoot basic problems and escalate for higher support when needed
• Build customer confidence and loyalty by resolving issues
• Support customer inquiries, including technical issues
• Provide customer acquisition, sales, service, and retention solutions
• Participate in workspace audits and comply with remote monitoring policies
• Receive training on AT&T technology, devices, products, services, and promotions

Call Center Sales Representative – Bilingual, Spanish/English

• Contact blood donors by telephone using a dialer system to recruit for blood donation
• Use multiple computer systems simultaneously to target appropriate blood drives, update donor records, and record call outcomes
• Schedule appointments and provide a positive service experience to maximize donor show rates
• Follow call processes and scripting for a consistent donor experience
• Maintain daily production standards for phone calls and appointments per hour
• Develop working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates
• Maintain accurate records of donors and groups contacted and appointments scheduled
• Develop new leads and implement donor recruitment programs when needed
• Respond to or transfer inbound calls to the appropriate party
• Coordinate support of community and business donor groups when needed
• Perform other related duties as assigned

Call Center Agent I

• Actively engage with donors to schedule their next blood donation
• Coordinate donations at fixed site locations for present, past, and new donors
• Enhance the donor experience by providing excellent customer service
• Collaborate on specialized calling projects, including conversion and reminder calls and engaging first-time donors
• Support blood centers by implementing innovative recruitment strategies
• Manage donor scheduling
• Offer expertise on eligibility and donation requirements
• Contribute to onboarding new hires
• Conduct refresher training for new and existing staff

Call Center Donor Scheduler

• Manage the end-to-end onboarding experience for new call center employees
• Partner with Talent Acquisition, Interviewing Teams, Learning & Development, and Operations from offer acceptance through production
• Coordinate onboarding schedules, training logistics, and nesting activities for incoming classes
• Lead, coach, and develop new hires during their learning journey
• Set expectations around performance, attendance, engagement, and professional conduct
• Provide coaching, feedback, and career development conversations
• Monitor employee progress throughout training and nesting
• Identify coaching opportunities to improve proficiency, productivity, and customer readiness
• Support initiatives to improve engagement, accelerate ramp-to-performance, and reduce early attrition
• Supervise and develop employees during onboarding and training
• Address attendance, behavioral, and performance concerns
• Partner with leadership on hiring, performance management, promotions, disciplinary actions, and compensation recommendations

Associate Director – Call Center

• Deliver the highest level of customer service experience
• Speak to Medicare/Medicaid eligibility recipients about healthcare coverages, options, and eligibility
• Assist consumers with account creation and account management
• Reset passwords
• Answer customer calls
• Assist with creating accounts
• Upload documents while answering calls from consumers
• Engage with customers over the phone and reply to online chat inquiries
• Update bill and payment preferences
• Describe benefits and coverages to customers
• Work in rapidly changing environments and be available for special projects as needed

Call Center Representative jobs in Arizona

Call Center Sales Representative – Bilingual, Spanish/English

Call Center Agent I

Call Center Donor Scheduler

Associate Director – Call Center

Bilingual Call Center Representative, Spanish